1. Overview & Scope
This Privacy Policy describes how FFE Solutions Group LLC (“FFE Solutions Group,” “we,” “us,” or “our”) collects, uses, protects, and discloses personal information when you visit our website at https://ffesg.com, engage our services, communicate with our team, or interact with us via SMS text messaging, phone, or email.
We respect your privacy and are committed to safeguarding personal data in accordance with applicable state and federal regulations, as well as industry standards.
2. Mobile Communications & SMS Terms of Service
FFE Solutions Group LLC provides conversational SMS (Short Message Service) text messaging capabilities strictly for customer support, responding to customer-initiated inquiries, and communicating with existing clients regarding active service requests, project updates, and operational logistics. We do not use SMS messaging for outbound marketing, promotional broadcasts, or unsolicited advertising.
Mandatory Mobile Privacy Disclosure (A2P 10DLC & Dialpad Carrier Compliance)
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Text messaging originator opt-in data, consent records, and mobile telephone numbers collected for SMS communication will never be sold, rented, leased, or shared with third parties or affiliates for promotional or marketing purposes under any circumstances.
| Program Type | Message Frequency | Pricing / Rates | Opt-Out Keyword |
|---|---|---|---|
| Inbound & Customer Support 1-on-1 | Varies based on customer interaction | Message & Data Rates May Apply | Reply STOP to Unsubscribe |
SMS Terms and Conditions
- How Opt-In Occurs: Customers consent to receive SMS communications by initiating a text conversation to our business line, requesting text-based support via web/email/phone, or providing their mobile number during service intake with consent for customer support text updates.
- Message Frequency: Message frequency varies depending on your direct inquiries and active service requests with us.
- Purpose of Messaging: SMS text messages are used exclusively to answer support inquiries, coordinate scheduled service appointments, provide project/order status, and assist with account-related questions. We do not send marketing broadcasts or sales promotions via SMS.
- Message and Data Rates: Standard message and data rates may apply from your mobile service provider according to your cellular plan.
- How to Opt-Out (STOP): You may opt out of receiving text messages at any time. Simply reply STOP to any SMS message received from us. You will receive a single confirmation message confirming your unsubscribe request, after which no further SMS messages will be sent unless you re-initiate contact.
- How to Get Help (HELP): For assistance with our text messaging program, reply HELP to any message, email us at [email protected], or call our customer service team.
- Carrier Disclaimer: Wireless carriers (including AT&T, T-Mobile, Verizon, and regional carriers) are not liable for delayed, misrouted, or undelivered messages.
- Security of Mobile Data: Access to mobile phone numbers and SMS chat logs is strictly restricted to authorized customer support personnel and telecommunications infrastructure needed to operate the line (such as Dialpad).
3. Information We Collect
We collect personal information necessary to deliver our services, process customer requests, and communicate effectively.
A. Information Provided Directly by You
- Contact Details: Name, business name, physical address, email address, and telephone/mobile phone number.
- Communication History: Records and content of messages, support tickets, emails, and SMS text interactions between you and FFE Solutions Group LLC.
- Commercial & Transaction Data: Service contracts, project requirements, billing information, and invoices.
B. Information Collected Automatically
- Technical Data: IP address, device identifiers, browser type, operating system, and visit timestamps to maintain network security and ensure optimal website performance.
4. How We Use Your Information
We use the collected information for specific, legitimate operational purposes:
- Customer Support & Service Delivery: Responding to inbound inquiries, managing service requests, troubleshooting issues, and delivering contracted solutions.
- Direct Communication: Communicating project updates, scheduling service consultations, and sending administrative notices.
- Security & System Integrity: Monitoring site performance, preventing unauthorized access, and protecting against fraudulent activity.
- Legal & Regulatory Compliance: Fulfilling our statutory tax, accounting, and telecommunications compliance obligations.
5. Third-Party Sharing, Disclosures & SMS Opt-In No-Share Policy
FFE Solutions Group LLC does not sell, rent, lease, or monetize your personal information to any third parties. We share personal data only under strictly defined operational conditions necessary to provide customer support and service delivery:
Mandatory Mobile Information & SMS Opt-In No-Share Policy
“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. We will never sell, lease, transfer, or share customer phone numbers or SMS consent records with third-party marketers, advertisers, or affiliate networks.
Authorized Operational Disclosures
- Service Providers & Telecommunications Routing: Contracted vendors who provide infrastructure, secure web hosting, telecommunication carrier routing (such as Dialpad), and email delivery. These providers are bound by strict confidentiality and data protection agreements and may not use your data for any other purpose.
- Legal Requirements: Disclosures made in response to valid court orders, subpoenas, or applicable legal obligations.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, user data may be transferred as a business asset under standard confidentiality covenants.
6. Cookies & Tracking Technologies
Our website utilizes essential session cookies to ensure core website functionality, security, and load distribution. We do not deploy third-party advertising cookies or cross-site tracking pixels. You can manage or disable cookies via your browser settings, though doing so may affect certain site functions.
7. Data Security
We maintain appropriate physical, electronic, and procedural safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to sensitive data is restricted to authorized personnel who require it to perform their official job duties.
8. Data Retention
We retain personal information for the period necessary to fulfill customer support purposes, comply with legal, tax, and accounting requirements, and resolve potential disputes. When data is no longer required, it is securely destroyed or permanently anonymized.
9. Your Privacy Rights
Depending on your state or jurisdiction of residence (such as California CCPA/CPRA, Utah UCPA, Virginia, or other applicable state privacy laws), you may have the right to:
- Access & Portability: Request confirmation of whether we process your data and obtain copies of specific personal information collected.
- Correction: Request correction of inaccurate or incomplete personal records.
- Deletion: Request deletion of your personal data, subject to legal and regulatory exceptions.
- Opt-Out of Sale / Sharing: We do not sell personal information or share it for cross-context behavioral advertising.
- Non-Discrimination: We do not discriminate against any customer for exercising their privacy rights.
To submit a request regarding your data rights, please contact us at [email protected].
10. Children’s Privacy
Our website and services are intended strictly for commercial and adult users. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements, carrier rules (such as 10DLC updates), or our operational practices. The revised version will be published here with an updated “Last Updated” date.
12. How to Contact Us
If you have any questions about this Privacy Policy, our SMS messaging practices, or need to manage your personal data, please contact us:
- Company Name: FFE Solutions Group LLC
- Email Address: [email protected]
- Official Website: https://ffesg.com
- Physical Address: 265 S 5960 W, Salt Lake City, UT 84104, United States